Reference

What You Agree To When You Use v7vv

These terms set out the rules for your account on v7vv — how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms updated with notice

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How These Terms Apply to Your Account

v7vv Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on v7vv, you confirm that you meet the eligibility requirements for your region and that you are accessing the platform where it is permitted under local law. These terms cover every part of your account: how you fund it using bKash, Nagad,

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or Rocket; how withdrawals are processed back to your registered mobile wallet; how we verify your identity before releasing funds; and what happens if your account is flagged for unusual activity. We do not override local law — if access is restricted in your area, these
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terms do not create a right to use the platform. Wallet transactions are tied to the mobile number registered on your account, so your bKash, Nagad, or Rocket number must match your account details at all times. Any mismatch will pause your withdrawal until verification is
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complete. We may update these terms and will notify you via the contact method on your account before changes take effect. Continued use after that notice counts as acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is built around your registered mobile number and a one-time PIN sent at login. We do not store your bKash, Nagad, or Rocket PIN — only the wallet number you registered. Data tied to your account is kept for as long as your account is active and for the period required by applicable regulations after closure. You can request a copy of your account data or ask us to close your account by contacting support with your registered number. Any request to change your registered wallet number goes through a manual verification step before it takes effect.

OTP Login

Every login sends a one-time PIN to your registered mobile number. No password is stored on our side — your phone is your key to the account.

Wallet Verification

Before any withdrawal is released, we match the destination wallet number against your account record. This step protects you from misdirected payments.

Data Retention

Account data is held while your account is open and for the regulatory period after closure. You can request your data or deletion through support at any time.

Change Requests

Updating your registered bKash, Nagad, or Rocket number requires manual review. Submit the request via support and we will confirm the change within one business cycle.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, wallet verification, or a transaction dispute, our support team handles queries in English for Bangladesh. Reach out through any of the channels below and include your registered mobile number so we can pull up your account quickly.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering eligibility, wallet rules, account changes, and what to do if something goes wrong.

Eligibility depends on your local law and the regions v7vv currently serves. If access is restricted where you are, these terms do not create a right to use the platform.

No. One account per person is the rule. If we detect duplicate accounts linked to the same identity or wallet number, both accounts may be suspended pending review.

Any mismatch between your registered bKash, Nagad, or Rocket number and your account details will pause your withdrawal. Contact support with your registered number to resolve it.

Reach out to support via live chat or email and include your registered mobile number. We will process the data request in line with the retention period that applies to your account.

We notify you through the contact method on your account before any update takes effect. Continuing to use v7vv after that notice means you accept the updated terms.

Contact support directly and request account closure. We will verify your identity using your registered wallet number before processing the request and confirm once it is done.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfobKash MobilePay InfoV7Vv Banking InfoLegal

What You Agree To When You Use v7vv

How We Protect Your Account and Data

OTP Login

Wallet Verification

Data Retention

Change Requests

Reach Us About These Terms

Common Questions About These Terms

01 Who can open an account on v7vv?

02 Can I have more than one account?

03 What happens if my wallet number does not match my account?

04 How do I request a copy of my account data?

05 How will I know if these terms change?

06 What should I do if I want to close my account?

Terms & Conditions

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