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Our Terms, Your Account Rights

v7vv operates under a clear set of legal terms that govern how your account, deposits, and withdrawals work. Access to our platform depends on your local law and eligible regions — read these terms before you open an account.

Account TermsWallet PolicyJurisdiction NoticePrivacy ScopeContact Rights
v7vv Our Terms, Your Account Rights
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

We take account security and data handling seriously. Here is how we manage your information and what you can do if you need to make changes.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable compliance obligations. You may request a summary of held data via support.

Cookie Use

Our platform uses session cookies to keep you logged in across your mobile browser and desktop. No third-party advertising cookies are placed without disclosure in our cookie notice.

Account Security

Your account is protected by OTP verification on login. If you receive an OTP you did not request, contact support immediately using the live chat in the lobby.

Data Change Requests

To update your registered mobile number or request deletion of personal data, submit a request through email support with your account details and a valid reason.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, your account status, or a transaction dispute, our support team handles policy queries directly. Reach us through the channels below — have your registered mobile number ready so we can locate your account quickly.

Live Chat Available directly in the lobby. Start a chat from your account dashboard and a support agent will respond to your policy or account query.
Email Support Send your query to our support address listed in your account settings. Include your registered mobile number and a brief description of the issue.
Mobile Wallet Disputes For bKash, Nagad, or Rocket transaction issues, contact support with the transaction reference number and the wallet used.

Common Questions About Our Terms

Real questions from account holders about how our legal terms work in practice.

Account registration is open to eligible adults in supported regions. Access depends on your local law — if online gaming is restricted where you are, you are not eligible to register.

Contact support with your wallet transaction reference number. Our team will check the payment record and resolve the discrepancy, usually within one business day.

Yes. Accounts that breach these terms — including sharing credentials or registering from a restricted region — may be suspended. You will be notified via your registered mobile number.

Send a data request to our support email from your registered address. Include your account mobile number. We will respond with the data we hold within a reasonable timeframe.

Raise a dispute within 30 days of the transaction date through live chat or email. Provide the transaction reference and the wallet used — bKash, Nagad, or Rocket — for faster resolution.

We post updates on this page. Continuing to use your account after a change means you accept the updated terms. Check this page periodically to stay current.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.